The default workflow is used for issue types that does not have a workflow set in the workflow scheme associated with the current project. The default workflow is also used in the default workflow scheme setup.
This is an overview of the default workflow setup with its steps and transitions:
| Step | Connected status | State | Outgoing transitions | Notes |
| New | New | Open and editable | Investigate issue → Investigating
Confirm issue → Confirmed
Reject issue → Rejected
Accept issue → In progress
Resolve issue → Closed | This is the default, initial step all issues start in
|
| Investigating | Investigating | Open and editable | Request more information → New
Confirm issue → Confirmed
Reject issue → Rejected
Accept issue → In progress |
|
| Confirmed | Confirmed | Open but not editable | Accept issue → In progress
Assign issue → In progress
Resolve issue → Closed |
|
| In progress | Being worked on | Open but not editable | Reject issue → Rejected
Mark ready for testing → Ready for testing
Resolve issue → Closed |
|
| Ready for testing | Ready for testing / QA | Open but not editable | Resolve issue → Closed
Test issue solution → Testing |
|
| Testing | Testing / QA | Open but not editable | Accept issue solution → Closed
Reject issue solution → In progress |
|
| Rejected | Not a bug | Closed and not editable | Reopen issue → New |
|
| Closed | - | Closed and not editable | Reopen issue → New | This workflow step is not linked directly to a status
|
Some things to note about the default workflow:
- It is not possible to directly move an issue from new to closed - it has to either be accepted or assigned first. You can however move it directly to rejected if it is invalid or duplicate
- The Closed step is not linked to a status, but has two valid statuses - Closed and Postponed
